How Sodexo deployed an omnichannel cashing system which manage online and physical sales?   

Sodexo, global leader in Quality-of-life services, has been able to respond to the growing market digitalization. By developing click & collect, click & delivery and self-check-out, the customer can now order and collect its order in record time. 

Sodexo's challenges:

Founded in 1966 by Pierre Bellon et now present in more than 80 countries with 93 000 employees. Sodexo is a responsible and committed player in school and corporate catering.  

To ensure the growth of its points of sale and continue to create customer loyalty, Sodexo looked for an efficient way to provide several innovative options to their customers during their buying journey while limiting investments and optimizing logistics costs. 

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Anycommerce's Solution:

Brand’s side : 

Thanks to Anycommerce’s SaaS platform and API interfaces, the modules Click & Collect and Cashing were incorporated to existing Information System, in compliance with internal standards. 

Anycommerce supplies to Sodexo a solution to implement Click & Collect, Click and Delivery and Self-Check-out, and enable inventory management in stores and warehouses. 

Click & collect make it possible to benefit from  e-commerce while developing in-stores sales.  

A store BackOffice enable the preparation, shipment and monitoring of the orders as well. 

Customer’s side: 

For the famous event “Grand Prix d’Amerique”, the E-reservation and menu digitalization solution enable consumers the possibility to book their seat or meal without having to move. It allows for a smoother and more enjoyable client's journey, particularly thanks to the management of badges and clients identity.  

The Click and Collect is aimed at customers for whom the need of advice or reassurance is low. For them, a successful shopping experience is a simple and efficient one. 

Data collected via the Front interfaces are received in the Anycommerce OMS and then transmitted to the relevant stores to prepare the arrival of the customer. The BackOffice enables also manages the turnover coming from the cashing. 

 

The different customer journeys:

We can distinguish 2 different journeys: 

Online:  

Sodexo's information system has benefited from new modules, integrated simply, quickly and securely to the tools and solutions already in place. 

The client logs into Sodexo's website, once his basket is filled, he defines his delivery modehome delivery or click & collect, validate thanks to the online payment, and then simply goes to the store or waits for the delivery. 

If the client chooses the Click and Collect mode, the software will identify the nearest store with the products available. 

Offline: 

The client goes to the restaurant/canteen. Once he has chosen his tray, he validates his order thanks to his badge, which also allows him to be identified. 

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Client Interview

Results: key figures

+ 500 
Checkout/hour

+ 10 000 
Badges reloaded

+100 000
Orders processed

Anycommerce Modules

Back Office

OMS

Booking

API

PIM

Wallet/Pay

Web & App

Self Checkout

Customer Journey

Self Checkout

Click & Collect

Click & Delivery

Unified Stock

Physical Checkout