Mr. Bricolage's challenges:
Mr. Bricolage is a major local player in home and garden decoration, in France and abroad.
Today, the firm has been able to adapt to the buying journeys. To ensure the growth of its point of sale and to continue to build customer loyalty, Mr. Bricolage looked for an effective way to allow customers to have a choice regarding the delivery method.
One of the challenges is to unify all the stocks in one network of freelancers, to set up the Ship from Store and provide omnichannel services. Mr. Bricolage wants to ensure that the customer can collect his item from the store in record time.
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Anycommerce's Solution:
With the importance of online sales, e-merchants have delivery needs for their products.
Work's side:
Anycommerce provided Mr. Bricolage with a solution to implement Click and Collect in 2h and to enable the management of store and warehouse inventory.
Click & collect make it possible to benefit from certain advantages of classic e-commerce while developing in-stores sales.
A store BackOffice enable the preparation, shipment and monitoring of the orders as well.
Customer's side:
Click and collect enables the customer to reserve a product before going to the store, so he can check the availability of the product he wants to buy and then reserve it. Once the desired item located, all that remains is to buy it online and pick it up in store within 2 hours. This saves a lot of time, no need to wait in store.
The visit to the withdrawal store enables the customer to benefit from various services and customized advice.
Thus, the advisor builds customer loyalty through the quality of his services and the practical aspect of this sales method.
The different customer journeys:
Mr. Bricolage's information system has benefited from new modules, integrated simply, quickly and securely to the tools and solutions already in place.
The client logs into Sodexo's website, once his basket is filled, he defines his delivery mode, classic delivery or click and collect, validate thanks to the online payment, and then simply goes to the store or waits for the delivery.
If the client chooses the Click and Collect mode, the software will identify the nearest store with the products in store.
Talk to our experts about Express Delivery
Headquarters:
9 rue St Pétersbourg 75008 Paris
FRANCE
+33(0)1 85 08 91 97
contact@anycommerce.fr
